Qualifications

• Bachelor’s degree in Restaurant/Hospitality, Business Management or related field preferred

• 4+ years of supervisory experience in a bar/restaurant/brewery tasting room

• Must be 21+ years of age

• Excellent verbal and written skills

• Ability to delegate tasks effectively

• Must interact professionally and effectively with employees and customers

• Ability to work autonomously, multi-task and prioritize work in a fast-paced environment

• Ability to supervise, train and motivate Tasting Room staff

• Working knowledge of Arryved, Excel, Quickbooks or similar software programs

• Knowledge of brewery operations and the craft beer industry

• Willing to take on additional responsibility where needed

• Expected to be on-site, working nights, weekends and holidays as needed

• Cicerone Certification within 6 months of hire

• LEAD Certification within 1 month of hire

position & Duties

• Oversee the day-to-day operation of the Tap Room and kitchen to drive revenue and ensure the highest quality of service.

• Always ensure a smooth front-of-house operation, and step in to lead and assist staff as necessary during busy or peak time

• Collect, evaluate and respond to guest feedback as needed

• Create a warm and welcoming environment for guests and employees.

• Oversee quality and presentation of beer and food products, service standards, guest satisfaction, condition, and cleanliness of the Tap Room and its facilities.

• Develop and maintain a high-quality workforce by interviewing, hiring and training employees

• Taking disciplinary action when necessary

• Maintain forecasts and budgets to ensure the profitability of department operations.

• Coordinate taproom special events

• Monitor and adherence to health, safety, and hygiene standards

• Work closely with Marketing and Social media teams to drive business and social media interaction.

• Schedule taproom and kitchen staff

• Run taproom reports and collect data on priority goals

• Most importantly maintain a positive attitude

• Ability to adapt and overcome all situations

• Participate in sales and work with marketing team to achieve brewery goals